Shop policies

Digital downloads

When you purchase a digital download from the EasyToMake designs shop, we will send a download link by e-mail. Please be accurate in entering a valid e-mail address in the registration form. You will be able to download a file four times. The link will be suitable for 90 days.

Packaging

We seek to use eco-friendly packaging as much as possible.
Your order will come packed in a cardboard box and a bio-degradable mailer bag.
This natural packaging is excellent for gifting too! If you need an extra festive touch – please contact us, and we will be happy to offer a gift-wrapping service.

Shipping Fees

We use flat rate shipping fees:

  • To Italy – 5 Eur
  • Europe – 9 Eur
  • Canada, United States (US), Australia, New  Zealand – 15 Eur
  • Africa, Asia, South America – 17 Eur
Shipping times

We use the services of Poste Italiane for all our shipping. Shipping times will vary depending on the country of destination:

  • In Italy – 5 days
  • Europe – 10-15 days
  • The rest of the world – 10-25 days
Payments

Your payment information is kept secure with Stripe and PayPal.
Your credit card information is never stored within the etmdesigns. eu
For more information regarding Stripe, please visit their website at www.stripe.com.
For more information regarding PayPal, please visit their website at www.paypal.com.

Returns or exchanges

We don’t accept returns or exchanges of digital products.
If something went wrong with a physical product, please contact us by e-mail at tatjana @ etmdesigns. eu within 14 days from purchase.

You will find more detailed information about this Blog in our Privacy Policy and Terms of use.

If you have any additional questions, please contact us by e-mail at tatjana @ etmdesigns. eu or through contact form HERE.

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